Returns & Exchanges
At Merkury Innovations, we stand behind the quality of our tech. If you are not completely satisfied with your purchase, you may return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Securely pack the electronics in their original packaging, including all cables, manuals, and accessories that were included at the time of purchase.
Attach the Label
Download and print the prepaid shipping label provided through the portal and affix it clearly to the outside of your return shipping box.
Drop Off and Track
Drop your package at any authorized carrier location and keep your tracking number handy while our team processes your inspection and refund.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing