Frequently Asked Questions
Everything you need to know about your Merkury Innovations purchase.
What is the standard shipping time for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the United States.
How do I return a defective electronic item?
We offer a 30-day return policy for any technical malfunctions. Please contact our support team with your order number and a brief description of the issue to initiate a return or exchange.
Are your smart home products compatible with voice assistants?
Yes, the majority of our smart home collection, including Geeni-integrated products, is fully compatible with Amazon Alexa and Google Assistant for seamless voice control.
Do Merkury Innovations products come with a warranty?
All of our electronic products include a standard 1-year limited warranty that covers manufacturing defects from the original date of purchase.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Where can I download the manuals for my devices?
Digital copies of our product manuals and setup guides are available for download on our official website under the 'Support' section.